Template Builder Troubleshooting: Common Issues
Overview
This article collects common Template Builder issues and their resolutions in one place. If you are experiencing an issue not listed here, see Troubleshooting Zero Values in Reports and Dashboards for data-related issues, or contact NinjaCat Support for additional help.
Blank Pages in Exported PDFs
Symptom
When exporting or printing a report from the Template Builder as a PDF, the output contains one or more unexpected blank pages.
Cause
An off-screen element in the report layout was being picked up by the browser's print engine during export, causing it to insert empty pages into the generated PDF.
Status: Resolved
This issue has been resolved. If you are still seeing blank pages in exported PDFs:
- Clear your browser cache and reload NinjaCat, then re-export the report.
- Confirm you are on the latest version of NinjaCat — if your organization uses a self-managed deployment, ensure it has been updated.
- If blank pages persist after completing the steps above, contact NinjaCat Support with the report name, the template it uses, and a sample of the affected PDF export.
More troubleshooting resources
Updated about 2 hours ago
Did this page help you?