What's New for the week of June 9th, 2026?

Agent Preferences & Account-Level Knowledge Files (AI-1286)

Agent Preferences are now generally available. A dedicated Agent Preferences card appears on every Account Command Center, allowing users to attach Agent Instructions and Knowledge Files directly to an account. When a user @-mentions that account in any AI Agent conversation, the agent automatically picks up those preferences and appends them to its working context — no per-agent configuration required. This makes it straightforward to scale account-specific context (brand guidelines, SLA rules, advertising KPIs) across your entire client portfolio without bloating individual agent configurations. Learn more about Agent Preferences.