Troubleshooting Google Campaign Manager 360 connections

If your Campaign Manager 360 (CM360) data source stops working or shows an error, use the guidance below.

"Profile ID is not set for this account data source"

This means the connection no longer has a valid CM360 profile associated with it. What to do: reconnect the data source for that account and re-select the correct advertiser/profile. See Connecting Google Campaign Manager 360.

Permission or authorization errors (access denied, sign-in expired)

CM360 connects through your Google authorization. If that authorization expires, is revoked, or the underlying Google account loses access to the CM360 profile, the connection will fail with a permission/authorization error. What to do: re-authorize the connection (sign in with Google again) and confirm the Google account still has access to the CM360 profile and advertiser. See Update Data Source Tokens.

Temporary Google API limits / slow or delayed data

CM360 data is pulled from Google's API, which enforces its own usage limits. If those limits are hit temporarily, NinjaCat automatically retries the request in the background — you generally don't need to take any action, and the data will typically populate once the request succeeds. If a connection continues to fail after repeated attempts, contact NinjaCat support so we can investigate.

Note: There is no self-service "request a quota increase" step for CM360 in NinjaCat. Persistent failures should be raised with support rather than handled by the user.