Troubleshooting: Meta / Facebook "Token Has Been Revoked" Connection Error

Applies to: Connecting or reconnecting a Meta (Facebook / Instagram) account in NinjaCat

🔍 Symptoms

You may be hitting this issue if you see any of the following when trying to connect or reconnect your Meta account:

• A "Token Has Been Revoked" error appears during reconnection
• The error continues after logging out of Facebook and retrying
• The error persists in an incognito/private browser window or after clearing cache
• Your Meta token was previously revoked (by you or with NinjaCat support's help)
• The Facebook consent screen never appears — the flow fails before permissions are shown

Note: If you can connect the same Meta account to other platforms (like Domo) successfully, this is a Facebook-side issue — not your account or NinjaCat.

🔑 What's Causing This

Facebook maintains an internal record of apps and websites your account has authorized. After a Meta token is revoked, this record can sometimes get into a "stuck" state on Facebook's side — causing Facebook to keep returning a revoked-token error even though you're properly logged in.

The fix is to reset Facebook's app permissions state. Once cleared, the reconnection works normally.

✅ Resolution: Reset Facebook's App Permissions

Complete these steps in the Facebook account that owns the Meta Business / Ad accounts you're connecting.

Option 1 (Recommended): Remove NinjaCat from your authorized apps list

1. Go to Facebook → Settings & Privacy → Settings
2. In the left sidebar, click Apps and Websites
3. Look through the Active list for a NinjaCat entry
4. If found, click Remove and confirm
5. Return to NinjaCat and try the Meta connection again

Option 2: Toggle "Apps, websites and games" off and back on

Use if no NinjaCat entry is visible in the Active apps list.

1. Go to Facebook → Settings & Privacy → Settings
2. In the left sidebar, click Apps and Websites
3. Find the "Apps, websites and games" section
4. Click Edit (or Turn Off) and confirm turning it OFF

   ⚠️

   This temporarily disconnects Facebook-integrated apps — you can re-authorize them afterward.

5. Wait a few seconds, then turn the setting back ON
6. Return to NinjaCat and try the Meta connection again

⚠️ If the Issue Persists

1. Confirm the Facebook user has admin or advertiser access to the Meta Business Manager and Ad accounts
2. Try the reconnection from a different browser or device
3. Contact NinjaCat Support and include:
   • The exact error message (screenshot if possible)
   • The Meta Ad Account ID(s) you're connecting
   • Confirmation that you tried Option 1 and/or Option 2 above
   • Whether the same Meta account connects to other platforms