PDF File Uploads to Agent's Knowledge

Before, the only kind of data that you could assign to an Agent's Knowledge was datasets from our Data Cloud. We have released the ability to now assign PDF files to an Agent's Knowledge so an Agent can then take context of those files into account for any future conversations. Some examples of where this could be helpful: so that the Agent can understand company best practices when it comes to campaign optimizations or media strategy, customer goals and priorities, brand guidelines or team operating procedures.

To start, the Agent will only understand the text of those PDF files. It won't understand any charts or images in the files (if this is something that you need for a particular use case of yours, please reach out and let us know!)

Learn more here in our help docs, including limitations with this new feature: https://docs.ninjacat.io/docs/adding-data